Business Consumer Alliance’s Employee of the Month for November is Kim Burge. Kim is our Vice President of Operations and has been with our organization since August 1993. Kim is responsible for overseeing both our Customer Service and Business Practice departments. She has extensive knowledge with investigating trends for a broad spectrum of business industries, evaluating business background information and counseling companies to improve their business practices. Kim also actively participates with various government agencies and law enforcement investigations to protect consumers from fraud in the marketplace.
Kiry Peng, President and CEO, has this to say about her, “Kim is a wealth of knowledge when it comes to consumer rights and various industry trends. Her attention to detail and diligent efforts in every aspect of her duties results in top quality work that is appreciated by business owners, consumers and our staff. She’s a treasured asset to the Business Consumer Alliance family.”
Kim’s favorite hobbies include hiking nearby trails and gardening. When she has time, she’ll take the Palm Springs tram up to the top to hike those trails as well. Some of her favorite junk foods include macaroons with chocolate, French fries from Five Guys and coconut haystacks.
When asked about what the most fulfilling part about working for BCA is, Kim replied, “It is rewarding to see the government shut down a business and obtain restitution for victims that complained to BCA. I feel good when we are able to save a customer from getting scammed because they called us first to check out a business. I enjoy processing reviews for the many wonderful member businesses we have that deserve the recognition and praise. It’s satisfying to know that I work for an organization that exemplifies great customer service and a staff that cares and makes a difference in the lives of the people and businesses they help every single day.”
Thank you, Kim, for your contributions to the BCA family and your diligent efforts in keeping our operations running smoothly.
Business Consumer Alliance has a rich history of employees with many years of experience working for our organization. We have a diverse group of dedicated staff who are passionate about what they do. If you know of a BCA staff member that you would like to have recognized, please contact us and tell us about your experience. You can also write a review about us on our Google page. Make sure to follow us on Facebook and Twitter to keep up-to-date on trending topics and scams.
About Business Consumer Alliance
Business Consumer Alliance (BCA) is a non-profit company that started in 1928. The broad purpose of BCA is to promote business self-regulation. BCA's mission is achieved by assisting consumers in resolving complaints with businesses and using that complaint information, along with other relevant information such as customer reviews, to forecast business reliability. With community support, BCA can identify trustworthy and ethical businesses and warn the public to avoid unscrupulous businesses whose purpose is to defraud the marketplace. BCA also helps businesses promote themselves by providing services and tools to protect their business and reach out to their customers. BCA obtains its funding from member businesses who support the mission and purpose of the organization and who agree to abide by high standards of ethical business practices.