Atlas Financial Services, LLC ratings, reviews and complaints - Office Furniture and Equipment Rental and Leasing

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege misrepresentations concerning the approval of their loan applications. Customers state they are told that their loans have been approved; however, after deposits are sent in the company can not finance the loan. Many customers complain that they received contracts with different terms and conditions then agreed upon. Some customers claim they asked to provide a bigger deposit than represented to get their loans funded. Most customers allege difficulty obtaining refunds of their deposits when loans could not be approved.

The company generally responds by stating they are going forward with the transaction, or made claims that the customer gave false information on their loan application. The company responds to other complaints by stating the loans were approved, or refunds were issued. In a few cases, the company responded by stating the customer’s information could not be found in their database.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Atlas Financial Services, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business provides equipment lease and finance services.

Primary Contact:	Glenn Coie (Controller)
Business Started:	2/1/2004
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company solicits businesses seeking new equipment by offering to finance equipment lease agreements. Those solicited are initially told they are pre-approved. The company asks for the first and last month payment, as well as a security deposit in advance.

We routinely advise careful consideration of offers to extend credit. Do comparative shopping on interest rates, and other terms and conditions. In this company's case their lease agreement contains a clause which advises the lessee, that if the lease does not commence due to any reason other than their own negligence, they may retain any monies paid to compensate themselves for credit and other administrative costs.

Our experience with similar offers has been that in some cases, leases are not funded, and the company retains the clients deposit based on the customer's own signiture on the contract agreeing to allow them to do so. Read and understand before signing any business agreement.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Atlas Commercial Finance

Websites:
There are no additional web sites.

Contacts:

John Slate (Customer Service)

Matt Richards (Credit Manager)

Richard Pacheco (Customer Service)

Lihka Sturgeon (Funding Director)

Addresses:

235 East Broadway Avenue 11th Floor, Long Beach, CA, 90802

Reputation Report

Atlas Financial Services, LLC

Complaints and Resolutions

Other Information