Complaints for Atlas Financial Services, LLC in Long Beach, CA

235 East Broadway Pacific Towers 11th Floor
Long Beach, CA 90802 | Get Directions

(800) 926-1826

http://www.atlasfinance.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege misrepresentations concerning the approval of their loan applications. Customers state they are told that their loans have been approved; however, after deposits are sent in the company can not finance the loan. Many customers complain that they received contracts with different terms and conditions then agreed upon. Some customers claim they asked to provide a bigger deposit than represented to get their loans funded. Most customers allege difficulty obtaining refunds of their deposits when loans could not be approved.

The company generally responds by stating they are going forward with the transaction, or made claims that the customer gave false information on their loan application. The company responds to other complaints by stating the loans were approved, or refunds were issued. In a few cases, the company responded by stating the customer’s information could not be found in their database.

Complaint Closing Statistics

0 complaints against Atlas Financial Services, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Atlas Financial Services, LLC complaints