580 inquiries | Vitamins
(800) 419-4447
http://www.extenze.com
Company Rating
AAA
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based on 0 reviews.
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complainants generally allege ordering the product but then receiving multiple charges and shipments each month or that they returned the product and failed to receive a refund and continue to receive shipments. Many complainants report they specifically requested not to be placed on the monthly renewal program but were anyway without their consent. Most complainants allege customer service was inadequate at problem solving and in some cases customers report they were treated rudely. Some customers complain that despite the company providing refund offers they fail to receive it.~~The company responds to some complaints by issuing refunds or explaining their refund policy.
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Company Info
This company's business is the sale of dietary supplements.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
This company uses a questionable marketing method known as negative option cancellation. With this method products and services are sent to consumers unsolicited sometimes on a monthly renewal program and unauthorized charges appear on cerdit cards. Usually materials sent with the product or service will allow a specified time period for cancellation and return without penalty or obligation. However many overlook the advisory and are unaware of the charge until their next monthly credit card statement. In some cases consumers find they are unable to contact the company to arrange returns or ask for a credit. Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. REview your monthly statement carefully. If you discover a charge which is unfamiliar investigate and dispute the amount with your credit card issuer as soon as possible to protect yourself from making unwanted purchases.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
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