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Capital Gold Group, Inc.

1,547 inquiries |
Gold, Silver, and Platinum Dealers

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21700 Oxnard Street, Suite 600
Woodland Hills, CA 91367 | Get Directions

(800) 510-9594

http://www.startwithgold.com/

Monday - Friday:
8:00 am - 5:00 pm

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/6/2013 CeeCee

Friendly Service

I contacted Capital Gold Group after hearing an advertisement on the radio. I had intended to contact several firms; however, after speaking with a Capital Gold Group representative, I decided this was the company for me. My rep answered all my questions and made me feel more confident about dealing with an area of investment I am not yet experienced in. Overall I am very happy with the service I've received.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Capital Gold Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Capital Gold Group, Inc. specializes in investing services of gold, silver and precious metals.

Primary Contact:	Siniva Walker (Office Manager)
Business Started:	10/24/2003
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:

Contacts:

Jonathan Rose (President/CEO)

Lara Blumen (Marketing Director)

Other Categories:

Coin Dealers and Supplies

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