First Step Rentals

This company's business is providing Rental Listing Service.

1,762 inquiries

Company Rating

The rating assigned to a business is determined by our composite score of such factors as its type of business…

Full Rating Explanation
F

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Licensing

California law requires anyone conducting a prepaid rental listing services to be licensed by the Bureau of Real Estate (BRE). A real estate brokerÃÃ...Read more

Complaint Closing Statistics

Responses to complaints over the last 3 years:

No. Complaints Type of Response
1Making a full refund, as the consumer requested
0Making a partial refund
0Agreed to make an adjustment
0Refusing to make an adjustment
0Refuse to adjust, relying on terms of agreement
8Unanswered
0Unassigned

Total: 9 complaints

Complaint Experience

11%

Complaint Resolution Index (CRI)

CRI Explanantion
BCA's Summary and Analysis of customer complaints and company responses:

Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious.

Complainants allege the company uses misleading sales tactics, fails to fulfill services after accepting an upfront fee of $200, and refuses to provide refunds. Complai...Read more

View summaries of the complaint descriptions, responses and text of the complaints.

Comments and Analysis

BCA's Comments and Analysis

Complaints against rental listing services allege that the properties advertised do not exist or that the listings are not current and the properties were already rented, were never for rent or authorized by the owner to be listed, or do not meet the...Read more

Other Considerations

Before paying anyone a fee to provide rental listings consider the following tips:
ÃÃâ€ÂÃ...Read more

Government Actions

BCA has no information regarding government actions at this time.

Advertising Reviews

BCA has no information regarding advertising review at this time.