First Step Rentals complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious.

Complainants allege the company uses misleading sales tactics, fails to fulfill services after accepting an upfront fee of $200, and refuses to provide refunds. Complainants further allege properties provided by the company are misrepresented, do not meet their criteria, are not available for rent or are being handled by another party not affiliated with First Step Rentals, and appointments to see properties are not made. Complaints also allege listings contain false information, actual rental prices are more than what is listed by the company, duplicate listings, or no list provided at all. Complainants experience difficulty contacting the company to resolve issues or request refunds, many complaining they are left on hold for extensive periods of time or their calls are not returned, and dissatisfaction with offers of only a partial refund. .

The company responds to a few complaints by referring to their contract claiming consumers are informed of the services, the length of time the services are contracted for, as well as the fee prior to paying. If the renter does not wait the full 90 days they forfeit their partial refund. In general, the company fails to address the specific allegations of the complaints.

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