Home Performance Alliance, Inc ratings, reviews and complaints - General Building Contractors

Complaints and Resolutions

Total Amount in Dispute:
$114,020.00

Total Amount Settled:
$5,700.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

13 complaints against Home Performance Alliance, Inc closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
11	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Home Performance Alliance, Inc specializes in energy efficient and hurricane impact vinyl windows and doors. We promise you a superior product made right for you. We will work with you from start to finish, until you are 100% satisfied.

Primary Contact:	Peter Vetere (Vice-President)
Business Started:	4/6/2005
Social:

About Home Performance Alliance, Inc

HPA has more than 10 years of experience servicing the Tampa Bay and surrounding areas. We are a proud member of NARI- National Association of the Remodeling Industry, NAHB National Association of Builders, TBBA Tampa Bay builders association as well as GuildQuality a third party customer satisfaction surveying company.

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Licensing

This company may be required to be licensed or registered for the services they provide. To check the status of this company's license or registration please visit the website of the Florida Department of Business & Professional Regulation at www.myfloridalicense.com or give them a call at 850-487-1395.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

HPA Windows & Doors

Websites:
There are no additional web sites.

Contacts:

Elizabeth Bruckner (Operations)

Madolyn Clements (Marketing)

Rosell Maggs