Complaints for Monex Deposit Company in Newport Beach, CA

4910 Birch Street
Newport Beach, CA 92660-2113 | Get Directions

(949) 752-1400

http://www.monex.com

Personal Advisors available online and by phone.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that they purchased precious metals based on advice and coaching from account representatives and as a result they incurred substantial financial losses. A few clients complained that account representatives did not follow their instructions in applying funds for investment or that they failed to keep them informed and as a result they suffered losses they would not have incurred had their instructions been followed. ~~The company responds to some complaints by disputing the allegations and stating that the investments are self-directed and they are not responsible for losses denying requests for refunds or monetary compensation. In one case a partial refund was issued but was conditional upon signing a release waiver composed by the company.

Complaint Closing Statistics

0 complaints against Monex Deposit Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Monex Deposit Company complaints