T-Mobile USA, Inc. ratings, reviews and complaints - Cellular Telephone Equipment, Parts, and Supplies Wholesale

Complaints and Resolutions

Total Amount in Dispute:
$2,799,823.00

Total Amount Settled:
$466.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

714 complaints against T-Mobile USA, Inc. closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
1	Making a partial refund
22	Agreed to make an adjustment
1	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
685	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

T-Mobile USA, Inc. offers personal and business mobile services, such as: Internet & Email, Messaging, International, Voicemail to Text, SmartPhone Mobile HotSpot, Premium Handset Protection, Family Wireless 101, Name ID, Music, 411 & more.

Primary Contact:	Complaint Contact
Business Started:	6/18/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Business Consumer Alliance urges all customers to review their bills monthly thoroughly to see what charges you are being billed for. If you find any charges you are unfamiliar with or did not authorize contact your provider and the billing party immediately. Consider blocking third party charges your provider may offer this for free.

For more information on mobile cramming and tips on what you can do about unauthorized charges visit our resource guide on “Mobile Cramming”. If you have a problem with your provider or any other business file a complaint with Business Consumer Alliance.