Sterling Casualty Insurance Company ratings, reviews and complaints - Insurance Agents and Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that the company fails to process claims or return telephone calls. Some customers complained that they experience billing issues due to failure to post payments send statements overcharges or receive insurance cards. The company responds to some complaints by processing or paying claims providing refunds on policies adjusting invoices sending invoices or resolving issues by obtaining necessary documents. in some cases the company stated that the complainant did not have coverage at the time of accidents. Some complaints remain unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Sterling Casualty Insurance Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Sterling Casualty Insurance Company is a licensed agency specializing in auto insurance services.

Primary Contact:	Mike Weinstein (President)
Business Started:	10/16/1987
Social:

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Licensing

California Department of Insurance

Verified License

License Number: 0733333
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

H & H Agency Inc.

Dashers Insurance

Dasher's Insurance

D & H Claims Service

Websites:
There are no additional web sites.

Contacts:

Rick Campbell (Vice President)

Ron Inton (Claim Adjuster)

Marianna Perez (Unit Claims Manager)

Michael Young (Claims Unit Manager)

Addresses:

P.O. Box 8208, Newport Beach, CA, 92658

20351 South West Acacia Street, Newport Beach, CA, 92660

6710 Kester Ave., Suite 20, Van Nuys, CA, 91407

P.O. Box 3428, Van Nuys, CA, 91407

Reputation Report

Sterling Casualty Insurance Company

Complaints and Resolutions

Other Information