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Tags: used car dealership, used car lemon, used car sales
My son went in to buy a car from small self-financing dealership. He was interested in a 2006 Lexus hybrid SUV. He was told that they did in-house-financing for all of their car purchases via a rental system,but he would be buying, so he signed the paper. He signed other papers and what sounds like a limited warranty (Buyer's Guide?) but was not given copies of those. He was given a generic receipt for his $1300 'down payment' (and gave them another $500 a week later). He was also told that he had 30 days to get insurance for the car. 2 hours after he drove off the lot, he returned the car because of problems - battery died. The dealer kept the car for approx 10 days, ultimately charging him $1500 for the battery by adding to the initial price of the car and extending his payments. Again, these changes were noted on papers that he never received copies of.The day after he picked the car up, it rained and he found that the wipers didn't work. My son took car back, was supposed to pick up in 90 min. the dealer called, told him they were closing for the nite and to pick up the car next day. When he went to pick it up, he was told that he had to have insurance to drive it off the lot. The dealer also began pressuring him to change the warranty papers he had signed to 'as-is'. My son did not sign the new papers.The next day my son and i went to dealer to ask for his money to be returned. When i told the owner that what he did was illegal, he said 'take me to court' and walked away. Now my son doesn't have the money or the car. I don't know what to do?
Hello Barbara. Please have your son file a complaint. He can file a complaint with BCA. We will contact the company on his behalf and ask that they address the allegations in the complaint and respond to your son’s proposed resolution. As soon as we hear back from the company your son will be notified. Since this was your son’s transaction, please refrain from filing the complaint on your son’s behalf. The complaint should be filed by the customer and not a third party. Filing a complaint with BCA is quick, simple and FREE: https://www.checkbca.org/file-complaintIn California, accusations of fraud should be reported to the California DMV Investigations Division: https://www.dmv.ca.gov/portal/wcm/connect/c0e0dc7b-1b30-40b3-bad7-f312779dcfaf/inv172inv172a.PDF?MOD=AJPERES&CVID= so please encourage your son to contact this office as well. I hope this information has been helpful. Please contact me directly at firstname.lastname@example.org if I can be of further assistance.
Thank you very much, I was at a loss as to how to proceed. I will have my son file the complaint as soon as possible.
Business Consumer Alliance
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