655H Fairview Road PMB #5
Simpsonville, SC 29680

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Date: 6/26/2019 5:37 PM (PST)

My battery needs charging every 14 Hrs. What's the problem?

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Date: 6/27/2019 9:47 AM (PST)

Good Morning Robert. I’m sorry to hear of the problem you are having with your device. Have you contacted Angel Alert at all to make them aware of the problem? The company should be contacted and given the opportunity to address the issue. On their website, their customer support telephone number is 855-869-7315 from 9 AM-9 PM EST. M-F. They can also be reached by email at If this is a problem related to activation, please visit

If after you contact the company and they fail to fix the problem, you can file a complaint with BCA. Filing a complaint with BCA is quick, simple and free:

I hope this information is helpful. Please feel free to contact me directly at if I can be of further assistance.

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