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Category: Business

Tags: Priceline, priceline.com

800 Connecticut Avenue
Norwalk, CT 06854

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Booking Error Priceline.com

Date: 5/29/2019 10:29 AM (PST)

How can you get Priceline.com to change their booking spellings to designate California and Canada?...both have the same abbreviations. This resulted in a booking error and Priceline takes no ownership in the error. I was told that this happens often and I was not the first person to encounter this travel nightmare. They refused to put us in a hotel and I could not get anyone on the phone. I am completely out of $1300.00 dollars.

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Date: 5/30/2019 8:24 AM (PST)

Good Morning Shelda. Thank you for your inquiry. From my research, I see that your filed a consumer complaint against Priceline, which is what I would have recommended. Priceline has a good track record of responding to complaints from our office, so I am hopeful that we will hear from them soon.

On their website, Priceline has a Customer Care page that answers some of their most frequently asked questions: https://www.priceline.com/help/#/ Online chat is also available and their customer service number is 1(877)477-5807.

We will contact you as soon as we hear from Priceline. Please feel free to contact me directly at vantillon@checkbca.org if I can be of further assistance.

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