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Bought a headstone about 10 months ago for our mom and it still has arrived

Date: 11/17/2021 2:39 PM (PST)

The lumbee Caskets and Granite company has been lying to us, we bought a headstone about 10 months ago for our mom and it still has arrived, when I asked about it yesterday 11/15/2021 the woman said she didn’t know the name of the company or phone number where the headstone was suppose to be made, but yet she does all the paperwork she said, and when I asked to speak with someone else she said she was the only person who works in that office, but you can’t tell us what you did with 1205.00$ .

Category: Business

Responses: 1

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Expert

Date: 11/17/2021 2:52 PM (PST)

Hello Phyllis. My apologies for the trouble you’re experiencing with the headstone company. We have received your complaint, it has been processed and forwarded to the company for a response. As soon as we receive a reply, you will be contacted.

However, I would like to recommend that you contact the North Carolina Board of Funeral Service (“NCBFS”): https://ncbfs.org/about-ncbfs/contact-ncbfs/ Their office is familiar with the laws and rules regarding funeral services in North Carolina. Although I believe companies that make headstones is an unregulated industry, the NCBFS may have or know of additional resources available to you that you can reach out to for assistance.

I hope this information is helpful. Please contact me directly at vantillon@checkbca.org if you have additional questions or concerns.

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