Question

Category: Business

Tags: Banks, Fidelity Bank

200 Seaport Blvd
Boston, MA 02210

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Can this bank steal my money

Date: 7/6/2018 9:59 AM (PST)

Can fidelity hold my money for a month after it has cleared & not been returned & demand proof of residency for myself Wich I provided & my id now they want a signature guarantee from the person who wrote the check whom I sold my car to & is not being coperative

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Date: 7/6/2018 2:59 PM (PST)

Hello Joseph. I understand the need for banks to be cautious, but what you are experiencing seems extreme. Has Fidelity at least shared with you the reason why they are being so cautious? I believe there is a valid reason behind their actions, and you have a right to know what that is. I suggest contacting their customer service department and requesting to speak with a supervisor. Here is the link to their contact us page on their website: https://www.lionbank.com/customer-service

I am also including a link to Fidelity’s page on Security. Fidelity does have additional security measures in place to protect their clients from fraud and you can read more about that here: https://www.lionbank.com/blogs/all-blogs?category=2

Filing a complaint is another option to consider. However, please give the company the opportunity to address your concerns and provide you with answers. I can be reached directly at vantillon@checkbca.org if you need further assistance.

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Date: 7/6/2018 10:06 PM (PST)

they have given no reasoning as to why all they have done is kept my money tied up now for going over a month I sent Bill pays out for my account to a family member that is now in overdrawn and experiencing check fees in the amount of $735 fidelity did not honor for what reason I'm not too sure they do not ever give a reason as to why I can't access my funds they just say that they want these things I appreciate your info and comment and anyway you could help me I'd appreciate it

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Date: 7/9/2018 9:34 AM (PST)

Thanks for getting back to me Joseph. Please file a complaint. We’re happy to contact the bank on your behalf. They will be made aware of your complaint allegations and proposed resolution. As soon as we hear back from Fidelity, you will be contacted. Further action may be necessary, but filing a complaint is the first step. To file a complaint with BCA, click on this link: https://www.checkbca.org/filecomplaint.aspx?id=156295150 BCA will do everything we can, but if further action is required, I recommend you contact the Georgia Department of Banking and Finance for further assistance: https://dbf.georgia.gov/i-have-question-or-complaint-about-my-bank

Thank you again Joseph and I hope this information is helpful.

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Date: 7/9/2018 8:54 PM (PST)

Ok I think I put a typo it's fidelity investments. Not sure if it makes a difference

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Date: 7/10/2018 8:34 AM (PST)

Hi Joseph. Yes, it does make a difference. The complaint process is the same, but to file a complaint against Fidelity Investments, click on this link: https://www.checkbca.org/filecomplaint.aspx?id=156279702.

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