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Charged for services not used

Date: 12/29/2016 3:55 PM (PST)

Hello,

Is a merchant able to charge (reoccurring payments), when a client cancels and didn't use their services for more than 30 days? My agreement was for 6 months, started on March 25th ended on Sept 25th. I sent in a cancellation letter in October and requested my last payment for the end of November. Starting in December I no l longer needed their services. I was told they didn't receive the letter and although I did not use their services, not only would they not refund the two payments that hit my account in December that I would be charged one last payment in January 2017.

I submitted a claim with my back, however I was told that the dispute could result in the merchant refusing to refund money. At that point, there was nothing further they could do to refund the money.

Thank you
Stephanie

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Date: 12/30/2016 10:00 AM (PST)

Hi Stephanie. Thank you for utilizing our online services. We received your complaint against Persona Doctors and will forward it to the company to address your concerns and request for cancellation and refund. You will receive an email notification with your complaint information and ID number when it has been processed. After you receive your complaint information, you can check the status of your complaint here http://www.checkbca.org/complaintsingle.aspx. Click Complainant and follow the instructions to view your complaint and updates.

With regard to your cancellation request to the company, I reviewed the company's website and they indicate that customers can cancel at any time but requires a 60 day notice. Most states have purchaser or consumer contract cancellation laws or regulations. These laws provide details of what a consumer's responsibilities are to notify the company, and what a company is required to do to cancel and refund, if applicable. You can contact your State Department of Consumer Affairs or State Attorney General's Office for contract cancellation laws in your state. You can read more about this topic in our Consumer Resource Guide to Refunds, Exchanges, and Disputes here http://www.checkbca.org/tips/advertisingpromotionsshopping/refunds-exchanges-and-disputes-47. We also offer tips and resources pertaining to the Federal Trade Commission's Mail or Telephone Order Rule in our Shopping by Phone, Mail, Fax, and Internet Resource Guide here http://www.checkbca.org/tips/advertisingpromotionsshopping/shopping-by-phone-mail-fax-and-computerinternet-51

Stephanie, I would like to let you know about a new program developed exclusively for consumers called the Consumer Ally program. It was made for a community of consumers who share our mission of protecting people like you from being scammed by promoting first-rate business practices and warning other of scams. It's free to sign up, which you can do here: http://www.checkbca.org/consumer-ally. You can contact me at atingler@checkbca.org if you have any questions. Thank you.

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