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Tags: Complaint Response, respond, How do I respond to a complaint?
16990 Southwest 96 CourtMiami , FL 33157
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Hello,one of our customers filed an untrue complaint against our companies workmanship and we would like to respond to his complaint. We value our reputation and would like advice on the steps to take to explain our side of the story.Thank youPalm Roofing305-235-3833
Hello Palm Roofing. Thank you for reaching out to us! We absolutely want to hear from you. We understand there are two sides to a complaint, and we’re interested in hearing from you to collect your version of the events and give you the opportunity to respond to the allegations.In a separate email, I will send you your login information so you can respond to the complaint online. You will also have access to your company storefront where you can add or update your company information. Please feel free to contact me directly at firstname.lastname@example.org if I can be of further assistance.
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