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Delta Air Lines, Inc.
P.O. Box 20980, Department 980
Atlanta, GA 30320-2980

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Delta Airlines

Date: 3/11/2020 7:42 AM (PST)

We purchased airline tickets to Italy 1 week before this Corona Virus hit. We've been talking with numerous agents at Delta trying to get a refund and keep getting the run-a-round. Different stories each time we call. Keep getting told wait for a higher Level. Well, CDC says Italy is at a Level 3 now and US gov't has Italy at a Level 4.... all the tourists attractions are shut down in Rome... we are only offered a change date (and we don't have cheap tickets) and have to travel before Feb.! we were planning a trip June 1. when my kids are home from college. I'm not taking my kids out of school for this trip...we should be able to travel when we want! They are just stinging us along. and when we ask the SUPERVISOR to direct us to where on the website it says everything it says about her "E-Credit" policies changes...she can't even find it! No one can! I believe they are scamming everyone! I would like any help/advice anyone can offer! Thank you! This is a lot of money that we've been saving up for.:(

Category: Business

Responses: 1

1 Reviews

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Expert

Date: 3/11/2020 10:00 AM (PST)

Christine, unfortunately, you are one of many consumers that are having the same issue with their airline. Per Delta’s website, if you purchased a non-refundable ticket, a cancellation fee will be deducted from the original cost of your flight. Any remaining value will be provided as an eCredit. Cancellation fees start at $200 depending on your itinerary (subject to change- the applicable fee is listed in the Fare Rules for your ticket), and you will receive the remaining value of your ticket as an eCredit. You must use your eCredit within one year from the date the ticket was issued: https://www.delta.com/us/en/change-cancel/cancel-flight To file a complaint with Delta directly, here is a link to their comment/complaint page on their website: https://www.delta.com/contactus/commentComplaint

You should also see what your credit card company or travel insurance may be able to do for you. If you booked your ticket with a credit card that has built-in travel protections, look into submitting a claim through the card’s benefits provider about getting your money back. It is not a guarantee, but a refund may be possible in applicable situations.

Christine, you can also file a complaint with Business Consumer Alliance. We’re happy to contact Delta on your behalf. We’ll present your complaint allegations and proposed resolution. As soon as we hear back from Delta, you will be contacted. We cannot promise a positive outcome, but we’ll make the attempt. To file a complaint with Business Consumer Alliance, click here: https://www.checkbca.org/file-company-complaint?id=100068266

I hope this information has been helpful. I can be reached directly at vantillon@checkbca.org if you need further assistance.

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