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9601 Jefferson Ave
Newport News, VA 23605-1547

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How could you steal somebody's money like that.

Date: 3/4/2019 7:04 AM (PST)

I bought a bed from this company they delivered it at 8 at night told me it was new I paid $200. It was the most disgusting thing I've ever seen in my life. How could you do that to someone ?

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Date: 3/4/2019 10:00 AM (PST)

Good Morning Monaca. Is 2nd Time Around a thrift store or used furniture store? It’s highly unlikely that a thrift store or used furniture store is going to sell a new bed for $200. I understand it may have looked new, but pictures can be deceiving so you want to be extra cautious when purchasing second hand used furniture. I don’t know what their store policy is regarding refunds or exchanges, but I’m assuming it would be that all sales are final since they are a thrift shop.

BCA has received your complaint against 2nd Time Around. We will contact them on your behalf, ask that they address the allegations in your complaint and your proposed resolution. As soon as we hear back from them, you will be contacted. Unfortunately, we cannot guarantee that they will agree to resolve your complaint as you requested, they may offer a different resolution or refuse to make any adjustment at all.

Thank you for contacting us. You will be receiving an email shortly that will contain your complaint ID number for your reference. Please do not hesitate to contact me directly at vantillon@checkbca.org if you have any questions.

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