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Sprint Corporation
KSOPHT0101-Z4300 6391 Sprint Parkway
Overland Park, KS 66251

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How do I file a complaint against Sprint Wireless Carrier?

Date: 6/6/2013 12:08 PM (PST)

Hello, Im trying to file a consumer complaint against Sprint Wireless? as I purchased and received a device, but when I received the device, the device cant be activated, as I live in a area where Sprint has NO COVERAGE! The agent at sprint was sopose to verify my area, but failed to do this, I contacted sprint, they have sent me an envelope to return the device, which I have already done, my issue is I paid upfront for the Device and shipping, which sprint told me over the phone, I will not receive a refund! that's the purpose of this complaint, to be reimbursed the moneys I have already paid upfront,this order was not my fault, the agent at sprint should of done his job, by verifying coverage to my area, which he did not.

Category: Business

Responses: 1

1 Reviews

204 Answers

Expert

Date: 6/7/2013 9:01 AM (PST)

Jimmy, I have attached Sprint's BCA report for you to view. I noticed there are other complaints with allegations of poor service area and lack of customer services. Typically, shipping is not refundable but I understand your concerns and would like to discuss them with you and see what we can do to help you get them resolved. Please email me at mlopez@businessconsumeralliance.org Mari

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