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307 South Commerce
Kilgore, TX 75662

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How do I find out if SMG Contractors is a legitimate company and file a complaint against it with the Better Business Bureau

Date: 11/28/2018 7:55 PM (PST)

I filed a complaint against SMG United Contractors. They responded rebuttal. How do I file a complaint against this company with the Better Business Bureau? All I asked Mr. Graves to do was, come out and follow up on his work. I told him I still had a leak around my fireplace which was the main reason I hired him. I had just been scammed out of $10,000 by some company called Supreme Stich Roofing. Yes, they are in it together. I was very patient with Mr. Graves, even though, he had conned me out of money for material that he lied about, in order to get money. As soon as I wrote him a check, I could not get him to answer his phone for days. He kept putting me off and he didn't deliver the material like he said he would. Now all I asked and expected of him, was to come back and check and see why I still have the leak. But, he is too lazy and unconcerned to come back. He sent my receipts through Intuit QuickBooks, which might be fraudulent also. The owners of these two companies was in communication with each other throughout to whole ordeal, including how the first had conned me out of a lot of money. I know this because Mr Graves told me that Mr Johnson told him, that I had given him a lot of money. Mr Graves knew what I had just gone through, so he promised to make the wrong, done to me, right. So I trusted him, because he made me feel that it would be hard to get somebody else to go behind Mr. Johnson and clean up his mess. That was another reason I hired Mr Graves. I am a senior citizen and I don't want this to happen to anyone else.

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Date: 11/29/2018 9:25 AM (PST)

Hi Delois. Thank you for contacting us. We are currently working on mediating your complaint with SMG United Contractors. We have reached out to the company and are waiting on the business to provide a response.

I visited the Texas Department of Licensing & Regulation (TDLR) but could not locate a license for Stanley Graves or his company SMG United Contractors. You may wish to contact TDLR at (800) 803-9202 to inform them of your situation and obtain advice from the agency.

We are sorry to hear that you believe you have been taken advantage of by both of these companies. This is why it is important to contact Business Consumer Alliance when you experience a problem with a business. We will bring the matter to the attention of the business in an attempt to try and help both sides reach an amicable solution. We also report the complaints and reviews for others to consider when they are looking to hire a business. Whether the business responds or not, the complaint will be reported for 3 years once it closes.

Have you considered obtaining legal advice? Depending on the amount of your claim, you may be able to file a claim in Small Claims Court. Here is a link for information regarding filing a claim in Gregg County TX: http://smallclaimscourthouse.com/texas/gregg-county. Otherwise, you may want to seek the services of a licensed attorney .

In regards to the BBB, BCA has no affiliation to that organization. You will have to contact them directly to file a complaint.

Thank you again for using our services and contacting us. We will keep you updated on the status of your complaint or if the company provides a response.

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