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55 Sebethe Drive, Suite 55
Cromwell, CT 06416-1016

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Is it possible to end a contact with a company

Date: 11/22/2018 3:59 PM (PST)

Is it possible to end a contact with a security company that has a F rating (safe home security

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Date: 11/26/2018 9:21 AM (PST)

Good Morning Beverly. To be honest, canceling a contract can be challenging. It would be at the company’s discretion to honor their customer’s request to be released from the contract. I suggest reviewing your contract with the company and look for what their policy is regarding cancellations, and if there are any penalties. Be prepared to provide the company with reasons for the cancellation. If the cancellation request has to do with service issues or product issues, the company may require the opportunity to address those issues with you before termination of the contract is considered.

I reviewed the company’s website and they do have a Customer Support page on their website: http://www.safehomesecurityinc.com/currentcustomer.html Their support number is 800-833-3211.

Please feel free to contact me directly at vantillon@checkbca.org if I can be of further assistance.

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