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381 West Grove Avenue
Orange, CA 92865

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Kilter Pest Control Tech slipped, fell through ceiling left a 10'x4' hole. Shouldn't they reimburse me for my repair?

Date: 9/10/2019 5:40 AM (PST)

They wanted me to wait for them to send someone. This was my office; I have my computer there. Is also where my 15 birds are housed. I called them, got an OK to do whatever was needed. I got materials, had someone there working on it that night; holes closed then Kilter said they'd only reimburse me $675; my expense to date is $2,500 but Kilter refused to pay; they wanted to deduct the $675 from final bill. There is no final bill - not any more. They said they'd send some one out to look at it; no one came. They finally came almost 2 wks later on a Tuesday and said they'd send someone out by Saturday. No one called until Saturday morning and I had already made plans. They withdrew $1,998 from my account without my authorization or even a courtesy call. They did not fulfill their contract obligations. I want my expenses and the money they took out of my account reimbursed. Is this unreasonable?

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Date: 9/11/2019 8:19 AM (PST)

Good Morning Susan. I am sorry to hear of your current situation with Kilter Termite. Your complaint against their business has been received and processed and as soon as we hear back from Kilter Termite you will be contacted. It is our hope that the complaint will help create dialogue between you and Kilter and that an amicable resolution will be reached. Please do not hesitate to contact me directly at vantillon@checkbca.org if I can be of further assistance.

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