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Tags: complaint process, Complaint Response
2085 Citygate DriveColumbus, OH 43219
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I have a complaint against Columbus Springs east. They have responded in weeks. No credit was given or any response. The worst part of my complaint is I have insurance and they are in my network. I should've only paid $50 and was charged $150.I don't understand any of this. I have a mental illness and they make it worse by not being honest and fair. They write about helping with suicide but what they don't say is the pressure they chase too
Good Morning Wendy. I researched your complaint and currently the company is still within their time frame to respond. We allow twenty business days for a company to reply. Please take into consideration that matters involving insurance and billing are always time consuming and frustrating, and are matters that usually take longer for a company to address. We will contact you as soon as we see that your complaint has generated activity and needs your attention. Thank you for contacting us.
Business Consumer Alliance
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