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1 Infinite Loop, MS: 17-2L
Cupertino, CA 95014

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Problem with my MacBook

Date: 12/4/2016 9:54 AM (PST)

Some how I lost the internet on the business part of my Mac (the one where the time is located) can you instruct me on how to reinstate the symbol and all of the internet networks in the area (looks like a fan)?
Thank you for your help

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Date: 12/5/2016 9:03 AM (PST)

Hello Jim,

I know how frustrating internet issues can be. I did some research and Apple support has a troubleshooter online to assist their customers who are experiencing Wi-Fi network connectivity issues. Apple recommends first you determine what the issue is and this will help you identify appropriate troubleshooting steps.

Preparation:
• Does the symptom occur with more than one Wi-Fi Device?
• Make sure your software is up to date.
• Check your connections.
• Verify that you are using the recommended settings for your device. You can see recommended setting for Wi-Fi routers and access points here: https://support.apple.com/en-us/HT202068
• Restart your network devices.

Jim, for Apple’s complete troubleshooting guide, click on this link, https://support.apple.com/en-us/HT202222 I have also contacted Apple support and have invited them to respond to your inquiry on our Ask The Experts forum with additional information that may assist you.

Thank you for utilizing our ATE Forum. It is one of the many free consumer services we offer. Check our complete list of consumer services here http://www.checkbca.org/consumers.aspx which includes Dispute Resolution, Scam Alerts, and Resource Guides. I would also like to let you know about a new program developed exclusively for consumers called the Consumer Ally program. It was made for a community of consumers who share our mission of protecting people like you from being scammed by promoting first-rate business practices and warning other of scams. It's free to sign up, which you can do here: http://www.checkbca.org/consumer-ally.
Please feel free to contact me at vantillon@checkbca.org if you have any questions.

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