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20700 Ventura Blvd Suite 300
Woodland Hills, CA 91364

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Progress report.

Date: 1/30/2019 7:27 AM (PST)

I have had 4 deductions of $205.78. I came into some extra money in late November so I had an extra $4800.00 deducted so they could have more leverage when settling some of my credit card debt. I called about a month ago to see if any progress has been made. I was told that they were working on it. I have not heard anything at this time. I am just curious if there has been any progress made on my account.

Thank You
Joel Craig

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Date: 1/30/2019 10:52 AM (PST)

Hello Joel. Thank you for your question. So you’re saying that it was back in December when you last had any verbal contact with the Mediator Law Group and that you initiated the call. As a client of their law group, you have a right to a status update. I took a look at their website and they have a client login: https://creditstatusnow.com/Login.aspx?jsok=1 Are you able to login and request a status update? Their website also has a help and contact info box. When you click on the box, you get a drop down menu with a choice of questions. Simply choose the one that best fits your request: http://www.mediatorlawgroup.com/contact-us Further, per their website, depending on the type of program you are enrolled in, programs can take from 12-36 months.

The next time you speak with them, ask if there is an assigned individual working your case? Ask is it possible to receive a monthly status update verbally or in writing and what accounts have been settled? If any. Let them know you last heard from them a month ago and you would appreciate knowing how your case is progressing. Allow them the opportunity to respond and address your concerns. At any time down the road, you’re not satisfied with their service or your case is not progressing as it should, you can contact us again and file a complaint. Filing a complaint with BCA is simple, fast, and FREE: https://www.checkbca.org/filecomplaint.aspx?id=100106411

Please contact me directly at vantillon@checkbca.org if I can be of further assistance.

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