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Reliability

Date: 7/1/2019 9:11 AM (PST)

If I am paying for a service that I am not able to use because of technical issues, that usually last 3 weeks out of 4, then why am I having to pay full price for it? I'm not sure but I do beleive that is theft under false pretences if I am not getting the service that they say I am prescribed to have. What do I do?

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Date: 7/1/2019 3:36 PM (PST)

Stephanie, if you have not done so already, you need to report it to the company. You can ask that you not be billed for the days you had no service. If you contacted them to report you had no service, they should have a record of it. 3-4 weeks is a long time to go without service you’re paying for. If this is a continuous issue that the company is unable to resolve, you should consider parting ways with them and search for a company that can provide the services you subscribe and pay for.

The company has to be given an ultimatum. Either they provide you the service with no further interruption or issues or you will take your business elsewhere. If these are contracted services, you can challenge the contract citing the company did not keep up their end of the contract agreement by failing to provide services.

I hope this information is helpful. I can be reached directly at vantillon@checkbca.org if you have any further questions or concerns.

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