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648 Grassmere Park Suite 300
Nashville, TN 37211

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Ripped off

Date: 12/13/2018 10:01 AM (PST)

I purchased a three year product replacement and I've spent the last year trying to reach a resolution but every time I call its a new excuse. Did I just get ripped off by Wal-Mart and there flack insurance company. I'm at a lost and don't know what to do. The company Wal-Mart uses is Insurion. There number is 1 877 968 6391. Again I've spent the last year trying to get a resolution, promised three times for a refund and nothing. Please investigate. They are committing fraud

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Date: 12/13/2018 3:29 PM (PST)

Hello Matthew. Thank you for your post. I’m glad to see that you filed a complaint against Asurion, which is what I would have recommended. We have processed multiple complaints against Asurion, and the good news is that they have been responsive to our correspondence, and have made a good faith effort at resolving complaints filed through our office.

Our complaint process can take up to 20 business days. If you are unhappy with the company’s initial response, you will have the opportunity to rebuttal. I am including a link to our Reputation Report on Asurion: https://www.checkbca.org/report/asurion-100126064 I encourage you to review Complaint Experience which provides insight into the types of complaints we’ve processed, along with Asurion’s reply. Simply, click on View Complaints, to use this feature.

I hope you find this information helpful. Please contact me directly at vantillon@checkbca.org if I can be of further assistance.

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