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Category: Business

Tags: complaint update

8401 West Hampton Avenue
Milwaukee, WI 53225-4919

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Schedule appointment for Monday June 9th

Date: 6/6/2019 7:08 PM (PST)

I called to complain to A & J Automotive and they scheduled an appointment for Monday June 9th. My question is should I go to that appointment.?

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Date: 6/7/2019 10:28 AM (PST)

Good Morning Janie. Part of the complaint process is to hopefully open up dialogue between yourself and the company. Upon receiving a complaint, the company may reach out to the complainant to discuss the complaint, as in your case.

By all means, the company should be given the opportunity to address your complaint. By scheduling an appointment, the company has made a good faith effort to discuss the complaint. Will the issues get resolved? Possibly. You won’t know unless you speak with the company. You do not want the company to respond at a later time stating that they scheduled an appointment with you and that you did keep the appointment.

So yes, you should keep the appointment. The issues may or may not get resolved, but at the very least you will have a better understanding of where you stand with the company.

Please do not hesitate to contact me directly at vantillon@checkbca.org if I can be of further assistance.

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