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KSOPHT0101-Z4300 6391 Sprint Parkway
Overland Park, KS 66251

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Sprint

Date: 10/14/2018 2:57 PM (PST)

I pay for spent forever which means every time a new iPhone comes out you get free update so why do I have to pay a reconnection fee totaling $60 for two phone upgrades

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Date: 10/15/2018 8:52 AM (PST)

Good Morning Mark. Thank you for your question. Have you contacted Sprint support? I did some research and found an FAQ page specifically for IPhone Forever: https://www.sprint.com/en/support/solutions/services/faqs-about-iphone-forever.html If their FAQ page does not have the answer to your question, you need to contact support. For customer support dial 888-211-4727. Chat is also available 24/7. You can also reach out to Sprint thru Facebook messenger and/or tweet a direct message. If you login to ‘My Sprint’ everything related to your account is available for you to review, including your dashboard, documents, bill statements, orders and transfers, everything related to your account.

Please reach out to Sprint and allow them the opportunity to address your concerns. If they fail to respond to you or fail to properly address your concerns, then you can file a complaint. For your convenience, I am including a link to filing a complaint against Sprint thru our website: https://www.checkbca.org/filecomplaint.aspx?id=13111779

I can be reached directly at vantillont@checkbca.org if I can be of further assistance.

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Date: 10/15/2018 4:55 PM (PST)

Thank u for responding and looking in to it for. Alliance has helped me before u guys are great. Mark

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Date: 10/16/2018 3:27 PM (PST)

Thank you Mark. I appreciate the kind words. Allow Sprint the opportunity to respond. However, if you must elevate the complaint, I recommend filing a complaint with the Federal Communications Commission (“FCC”). The FCC is the regulator of tv, phone, and internet providers: https://consumercomplaints.fcc.gov/hc/en-us

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