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80 Town Line Rd
Rocky Hill, CT 06067-1249

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Date: 3/28/2019 1:27 AM (PST)

Hello I ordered a lot of clothes from this company and haven’t heard a word back I have emailed them many times with no luck either I am
So frustrated

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Date: 3/28/2019 8:59 AM (PST)

Good Morning Sonia. Thank you for your inquiry. Your complaint against Xi Clothing has been received and is in line to be processed. In the next 24-48 hours you will receive an email confirmation from us regarding the complaint filed. I noticed that you paid for your transaction through Paypal services. Have you reached out to Paypal at all to see if there is anything they can do on your behalf? I believe they have a dispute resolution center and it is definitely something you should look into. The sooner you do this the better, you do not want too much time to pass by.

As far as our complaint process goes, we will contact the company on your behalf. We’ll ask that they address the allegations in your complaint as well as your proposed resolution. As soon as we hear back from the company you will be contacted. Our entire complaint process can take up to 30 days. Further action on your part may be necessary, but filing a complaint is a good first step. Please do not hesitate to contact me at vantillon@checkbca.org if I can be of further assistance.

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