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Trying to get clarification on laws which govern tow companies

Date: 9/24/2020 8:49 AM (PST)

Hi
I am trying to find clear and concise information which relates to the over site of towing companies in Los Angeles California. I recently was charged almost $500 after having my car towed. I'm not disputing the cause but rather the many misc bogus charges and very rampant theft and damage that this company does ZERO to try and hide muchless rectify. I am only one of MANY MANY MANY people who have this very complaint yet nothing has been done to stop these people. All the research I've found on the topic is very vague and lacks concise explanation. Something must be done because these people are very bold and braise about it doing nothing to even try to conceal the fact that they've stolen from customers who they then have the nerve to charge absurd amounts of money. One look at their file on here or even a glance on Google reviews and it is very obvious what kind of people run this place. Small claims court will resolve the monetary dispute but will do nothing to prevent it from continuing to happen. Any help would be greatly appreciated.
Thank you.

Category: Business

Responses: 2

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Expert

Date: 9/24/2020 3:22 PM (PST)

Hello Gina. Thank you for your question. I’m sure many of our readers will be able to relate to your frustration.

It is recommended that complaints against a tow company be filed with your local law enforcement. The tower must have records and photographs of each tow available for law enforcement.

If the appropriate fees are paid within the initial 24 hours of storage, and the storage company fails to comply or is closed for business during normal business hours, then they may only charge one day’s storage fee.

Towing companies face penalties for excessive charges regarding a towing service or storage fees.

The tower must have a valid motor carrier permit through the DMV. If the tow happened due to a repossession, you can check with the Bureau of Security and Investigative Services for a valid reposessor’s license.

Civil claims against a tower should be filed in Small Claims Court.

Gina, I hope I’ve addressed your concerns. In addition to filing a complaint with your local law enforcement, you can file a complaint with our office as well. The complaint does go on record and is shared with the public once the complaint has completed our complaint process. So filing a complaint would assist the public by simply sharing your experience: https://www.checkbca.org/file-complaint

Please contact me directly at vantillon@checkbca.org if I can be of further assistance.

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Date: 9/25/2020 12:36 AM (PST)

Hi thanks for your reply. The tow was not a repo and i was at fault. Its not the reason or the fact that i was towed that is the issue. Its what happened after the tow ie: damage due to incorrectly towing, theft, and not notifying us even though the parking spaces are assigned to and posted which apt they belong for some weird reason but there was no way to not be be able to know who the car belonged to. Shouldnt they be required to send something in writing at the very least instead of purposely not just for thr sake of being able to rake in more storage fees?

What do you think?