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Used car 04 maxima low miles

Date: 2/12/2019 9:14 AM (PST)

Bought from dealer. First day transmission leak. Was fixed. 2 days later moonroof leaks a lot and discover 2 windows not working correct. Concerns of mold in carpet from so much water. Want to give car back and buy another more expensive one from him. Three body shops have said roof will most likely leak again in future and the chance of mold is probable. Car has a bit over 70 thousand miles and is an 04. I have lung disease and asthma so the risk of mold is a risk to my health. He’s sayiing he can’t see any mold so there isn’t any. Any help for my situation? Thank you

Category: Business

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Expert

Date: 2/12/2019 11:30 AM (PST)

Good Morning Kim. Thank you for reaching out to Business Consumer Alliance (BCA). Massachusetts is one of only six states that have lemon laws for used cars. The Used Car Vehicle Warranty Law protects consumers who buy used vehicles from a dealer or private party in Massachusetts. Under this law, In the event you purchased a vehicle that needs numerous repairs, the dealer is required to repair any defect that impairs the vehicle’s use or safety before replacing it or refunding your money. At the time of purchase, the dealer must give you a signed, dated, correct comp of the used vehicle warranty. This warranty requires the dealer to repair any effect that impairs the vehicle’s use or safety. If the dealer doesn’t give you a warranty or provides you one that is incomplete, you are still entitled to warranty repairs.

The Used Vehicle Warranty Law does not cover defects that:

• Affect appearance only
• Are covered by the manufacturer’s express warranty and the dealer assures that the repairs were made
• Are caused by negligence, abuse, vandalism, or accidents unrelated to the defect
• Are caused by repair attempts made by someone other than the dealer, its agent, or the manufacturer
• Are caused by substantial change you made to the vehicle

Kim, you can read more about the Lemon Law here: https://blog.mass.gov/consumer/?s=used+car+lemon+law

If the dealer is giving you the runaround, 3rd party assistance may be necessary. You can file a complaint with Massachusetts Attorney General’s office: https://www.mass.gov/how-to/file-a-consumer-complaint
BCA also accepts consumer complaints: https://www.checkbca.org/file-complaint

I know this is a lot of information to take in, but it’s best to be informed. Please contact me directly at vantillon@checkbca.org if you require further assistance.

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