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Waiting on final rebuttal results from BCA for case #988972137 Creger

Date: 9/14/2019 8:57 AM (PST)

I am waiting for the final rebuttal results of case# 988972137.Creger submitted 9/12/19. Irecieved a text on 9/13/19 stating to bring my Toyota to Erics Auto Body and Restoration on 9/17/19 . This was not inthe final rebuttal . I had ask for a full Labor refund and the parts ordered for repair. At this point I do not trust or want to be have to deal with this business and his behavior . No one from BCA has contacted me which they are very good about. I do not know what I am supposed to do or what my rights are. Thank you

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Date: 9/16/2019 9:10 AM (PST)

Hello Victoria. I looked up your complaint and we have not received a final response from the company as of today, 09/16. In the event the company does not issue a final, you want to prepare yourself to take further action if necessary. Each state has a consumer protection division, and you should be able to find it through the state attorney general’s office in Michigan: https://www.michigan.gov/ag/0,4534,7-359-82915_82919_86407---,00.html

We will contact you as soon as we receive a response from the company or you will receive correspondence from us advising that further action may be necessary.

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