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why say account is closed but its not and why is that my card isnt working

Date: 1/3/2021 10:48 AM (PST)

ace flare reps are telling me that i dont have an account there and why is it that my account is showing that my i have something opened there and i need to find out and for the reason is cause i am reciving my goverment benefits to that card just like i didnt get therm to that card for the reason is the card is not activated but my account is good and i wanna know why

Category: Business

Responses: 1

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Expert

Date: 1/13/2021 8:51 AM (PST)

Hello Mary, thank you for your question. Sadly, we have processed over 80 complaints against this company within the past three years: https://www.checkbca.org/report/ace-flare-account-by-metabank-156286236
The company’s Reputation Report that I attached has their complaint closing statistics and if you click on View Complaints you will be able to view the types of complaints we’ve processed against Ace Flare.

If you have not done so, I suggest filing a complaint. This way the complaint goes on record and if you need to pursue further action at a later date, you have proof that you reached out to the company through complaint mediation to resolve your issue.
Filing a complaint is simple, fast and free: https://www.checkbca.org/file-company-complaint?id=156286236

Please contact me directly at vantillon@checkbca.org if I can be of further assistance.

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