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Category: Entertainment

Tags: online gaming, G5 Games

505 Montgomery Street, Suite 1151
San Francisco, CA 94111

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Daily gifts

Date: 6/12/2018 3:22 PM (PST)

I have been playing Mahjong for 3 or 4 months now on my phone but I never seem to be getting daily gifts the way it says that I am supposed to be receiving them. I do receive them on my iPad but not on my phone

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Date: 6/12/2018 4:11 PM (PST)

Hello Sara. Well that’s certainly frustrating. I mean you definitely want to get what you’re entitled to, no matter the device you’re using. Have you reached out to support? If not, it’s the first thing I recommend you do: https://support.g5e.com/hc/en-us
If you’ve already contacted the company, and still are experiencing issues, you can file a complaint with BCA. We’ll contact the company on your behalf and see if we can get the problem addressed. Filing a complaint with BCA is fast. simple and FREE: https://www.checkbca.org/filecomplaint.aspx?id=156258811 We’ve processed complaints against G5 Entertainment in the past from other gamers, and the company has been responsive, so I definitely encourage you to file a complaint.

Please contact me directly at vantillon@checkbca.org if I can be of further assistance.

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