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Category: Misc

Tags: rent-a-center, contract

5501 Headquarters Drive
Plano, TX 75024

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Being charged for merchandise I no longer possess

Date: 4/20/2019 2:24 PM (PST)

Do I still have to pay rent a center even through they retrieved there merchandise although it was accidentally put on Craigslist while we were actually selling a simariar tablet but was not sold rent a center retrieved there merchandise but is threatening me with legal action if I don't pay them can they do this??

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Date: 4/22/2019 9:46 AM (PST)

Good Morning. To answer your question, a company is well within their rights to pursue legal action if merchandise that belongs to them is not returned or misplaced while in your possession. I’m assuming when you returned the tablet to Rent a Center you received a receipt or some other form of documentation that the tablet was returned.

I suggest reviewing the terms and conditions on the Rent-A-Center application you signed. Do you recall if a Liability Damage Waiver (LDW) is included on your rental agreement? The LDW is optional and would protect you from liability in the event your rental product is stolen or damaged. If you’re not sure, you can call their Customer Service at 1-800-665-5510. On their website, they provide an FAQ page of their most Frequently Asked Questions: https://www.rentacenter.com/how-rac-works/s/faqs

If you are unable to resolve with Rent-A-Center directly, you can file a complaint with BCA. We’ll contact Rent-A-Center on your behalf and present the allegations in your complaint and your proposed resolution. As soon as we receive their reply, you will be contacted. Further action on your part may be necessary, but filing a complaint is a good first step: https://www.checkbca.org/report/rent-a-center-13000517/reviews

I hope this information is helpful. Please do not hesitate to contact me directly at vantillon@checkbca.org if I can be of further assistance.

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