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American Home Shield
889 Ridge Lake Blvd.
Memphis, TN 38120

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Supposed "code upgrades" for a replacement hot water heater in a 23 year old single family dwelling.

Date: 11/27/2019 4:44 AM (PST)

Has anyone else had this happen them to them after filing a claim due either malfunction, leaking, etc.? My home is 23 years old & this was our original hot water heater. AHS said that we needed these "code upgrades" to the tune of $785 & after doing my due diligence & research I found out that one 1 of their supposed required code upgrades was all we actually needed which was a quick disconnect similar to that of which is on the HVAC & the HVAC outdoor unit. Note: *the main breaker panel is on the exterior of our home. I'm trying to make a decision as to whether or not I have a legitimate claim &/or if anyone else has been through this exact same situation. I am aware that the majority of these "code upgrades" apply to new construction only & my dwelling in 23 years of age.

Category: Products

Responses: 1

1 Reviews

875 Answers


Date: 11/27/2019 10:42 AM (PST)

Hi Tina. I encourage you to please file a complaint: We’re happy to contact AHS with your complaint and ask that they address the allegations. As soon as we hear from them you will be contacted. I am including a link here to our Reputation Report on AHS. Under Complaint Experience, you’re able to view the types of complaints our office has received and the response issued from American Home Shield:

A good way to research to see if other customers if the company are having similar issues is to go on the company’s social media, i.e., Facebook, Twitter, etc. Many times you will see posts from customers that have had a positive or negative experience and will share that experience on the company’s social media accounts.

I hope this information is helpful. Please contact me directly at if you have additional questions or concerns.

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