Question

0 Reviews
0 Answers

Send Message

Auto Repair

Date: 8/9/2019 9:43 AM (PST)

When I brought my car in there was no leaks. We negotiated terms and they clearly scammed me. I was supposed to have a major tune-up, pass smog and a lower moter mount replaced. When I went to pick up my car afterwards my car was sabotaged. Now my car isn't drivable. I was literally scammed, I can't get to work, and they wouldn't give my car back until I payed for the work they said they did. I had to have a tow truck move my car home.
Now I can't get to work, have no money and have no idea what to do.
What happened clearly has to be illegal. What should I do?

Responses: 1

1 Review
734 Answers

Expert

Send Message

Date: 8/9/2019 1:38 PM (PST)

Hello Robert. I’m sorry to hear of your current situation. I recommend filing complaints with our office and with the Bureau of Automotive Repair (BAR). The BAR is the regulatory agency that governs auto repair shops in the State of California. Please be sure to have the company’s contact information such as name, address, phone number, website if available. Be sure to include dates, invoice numbers and other pertinent information that applies.

To file a complaint with BCA, click on this link: https://www.checkbca.org/file-complaint

To file a complaint with the BAR, click on this link: https://www.bar.ca.gov/Consumer/Complaint_Process_and_Form/

For your review, I am including a link to our Resource Guide on Automotive Repair and Your Rights: https://www.checkbca.org/tips/auto/automotive-repair-and-your-rights-34 The guide pertains to California Law and contains information and tips that the average consumer may not be aware of.

I hope this information is helpful. I can be reached directly at vantillon@checkbca.org if I can be of further assistance.

Did this help you? (0) (0)

What do you think?

You must register or log in before you can contribute on Ask The Experts.