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PO Box 85024
Richmond, VA 23285-5024

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What happen when they do fraud or scam thru ur bank?

Date: 4/2/2019 5:55 PM (PST)

They did Fraud to me thru CashApp.. My Bank Suntrust Authorized 10 transactions with the amount of $2404.26 in total..and they was telling me not to worry about dont stress out stop crying..and the Denied twice already..they even tell me that the bank have insurance..and I read under they website that suntrust is not secured with the FDIC they are lying to the customers..I was with this bank for 11yrs..and is not fear to me and nobody else..what do u thing about this??

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Date: 4/3/2019 9:27 AM (PST)

Good Morning Robertha. I’m sorry to hear of what transpired between you and Sun Trust Bank. Your complaint against SunTrust was filed on March 26, and we are currently awaiting their response. In addition to the complaint you filed with our office, you may consider filing a complaint with the Office of the Comptroller of the Currency (OCC). The OCC charters, regulates, and supervises all national banks. The OCC accepts consumer complaints. As a resource, the OCC provides consumers with an FAQ page that covers some of the most frequently asked questions: https://www.helpwithmybank.gov/get-answers/index-get-answers.html Here is a link to their online customer complaint form: https://appsec.helpwithmybank.gov/olcc_form/

In the event that SunTrust Bank fails to respond to your complaint filed with our office, I want you to be aware that there are agencies available such as the OCC, where you can escalate your complaint. Our office will notify you as soon we receive a response from Sun Trust. I can be reached directly at vantillon@checkbca.org if you need further assistance.

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