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3637 Sentara Way
Virginia Beach, VA 23452

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General question on servicing change

Date: 6/7/2019 3:33 PM (PST)

Our mortgage is changing July 1 2019 when will my first statement come from your company? Currently it's with Homestreet Bank till June 30 2019. Thank You Martha Groo

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Date: 6/10/2019 8:45 AM (PST)

Good Morning Martha. On their website, LoanCare provides a mortgage servicing site where you can update your loan information, schedule payments and more: https://www.myloancare.com/pub/index.html#/Login?ReturnUrl=2f. You must register though for accessibility.

The company also provided an FAQ page that answers some of the most frequently asked questions: https://www.myloancare.com/pub/index.html#/HomeRetentionFAQs

If you would like to speak with someone, their customer service telephone number is 1-800-274-6600. Hours are Monday-Friday: 8 am- 10 pm EST and Saturday 8 am- 3 pm EST.

I can be reached at vantillon@checkbca.org if you need further assistance.

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