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Tags: Property Management, complaint, complaint process
25 Northwest Point Suite 330 Elk Grove Village, IL 60007
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I own a condo in Dupage county IL. I have experience numberous leaks into our unit. In MasterBRM, & from ceiling above our Patio Door in LR, & like 15 leaks into our kitchen from the ceiling, and at the time the kitchen leaks occur the leak runns into the Second BDRM along the hollow core floor seams (a concrete floor ceiling installed by cranes into Ibeams), & 4 leaks into our Main BA.. PM does nothing at exact time leaks occur but sometimes send Maint guy who tells them nothing is no evidence of moisture. Pm threatens financial harm by charging us to have Maint guy (Frank owner of Suburban Maintenance) come is leak is not active. However Lieberman MANAGEMENT service just tells me to put it in writing when I call. Or call 911 if damaging my property. So I've called 911 on almost every leak, police then call fire Dept. I ask them to do an apt. Incident report and they (police&FD) say they can only do that if it's a criminal act. Point being they witnessed the leaks both depts almost every time I've called. Also I Email LMS or PM JoAnn. I get a general response to just call 911. A few DAYS later LMScustomer service rep called me for the PM. Basically stating that if leak is not ACTIVE I would be charged. WTF. I have numberous videos and pics but & tried to email to LMS PM JoAnn she claims she received nothing. Frank called 1x and set up a time convenient for him on a rainy day. No leaks happens his scheduled day so he told LMS nothing is leaking. FACT it is and almost everyroom. He even had to rip out wall above my patio door and just painted drylock dried the cyder block and put insulation and vapor barrier and new dry wall and painted over the mold on the sides of patio that was also damaged. ( I called it fraudulent concealment) and still it leaked for years. Off and on and they Suburban and LMS come out DAYS after I called leak in.BS. the condo upstairs is rented out and managed by Mr. Joseph Mei a realator. We have completed about the overcrowding and run on toliet for years and leaks and leaks continue with each new tenant and even Mr. Mei's contractor BOB Allen of Bob Allen Homes.fridge wtr line leak, pipes behind kit cab leak, I'll put more chaulk on the tub leak, toliet leak, previous tenants admitted to overflowing the kitchen sink and tub leaks, dishwasher problem leak, oh & lastest kit. Water on off valve leak, The above patio door & Mstr seem structural damage remains but just stopping leaking a few mos. Ago. My patio doors seal ruptured this winter due to all the ice expanding above my patio door. 2nd BDRM leaks occur when kitchen leaks occur (I can't arrange my room as I need it or my bed gets soaked, so recently my file cabinet which started to rust so I had to paint it and my TV water damage and my computer and paperwk damaged. I'm stressed and now LMS is fining me for BS late fees and no census form and threats of future Maint man fees if LEAKS ARE NOT ACTIVE. Then they need to come out as soon as the leak is happening!!! Thxs
Good Morning Debbie. Thank you for contacting us. I’m sorry to hear of the ongoing issues you are having with the property management company. If you have not filed complaints with an outside third party, now would be the time to do so. From your post, I understand that you have already, on multiple occasions, advised the PM of the plumbing issues. BCA is happy to contact the pm management company on your behalf. We’ll make them of the allegations in your complaint and your proposed resolution. We cannot guarantee a resolution will be reached, but we will make the attempt. Filing a complaint with BCA is quick, simple, and FREE: https://www.checkbca.org/filecomplaint.aspx?id=156294867Further action, may be necessary. I did some research and in the State of Illinois, property management companies are licensed through the Illinois Department of Financial and Professional Regulation (“IDFPR”) https://www.idfpr.com/About/About.asp through their Division of Real Estate: https://www.idfpr.com/DRE.asp To File a formal complaint, here is the link: https://www.idfpr.com/admin/DRE/DREcomplaint.aspI hope this information has been helpful. We always encourage consumers to reach out to the business you have a complaint with. We advise giving the company the opportunity to address your complaint and hopefully rectify the situation. However, if you have already done this and the issue(s) still exist, then filing a complaint is necessary. Please contact me directly at firstname.lastname@example.org if I can be of further assistance
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