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575 Morosgo Drive NE RM 14F67
Atlanta, GA 30324-3300

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In addition to my complaint with AT&T, I would like to know why they’re charging us for four phone numbers?

Date: 9/22/2018 11:35 AM (PST)

You need to know, in addition to my complaint I just sent in about AT&T, they are charging us for four cellphone numbers. Two of them were temporary lines for one day until our permanent numbers were ready for the phones we hadn't received yet.

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Date: 9/25/2018 8:30 AM (PST)

Thank you Deborah. I commend you for being so well prepared. Documentation is key in matters of dispute. Should we need anything from you, we will let you know. From our experience with complaints against phone providers, is that often they will reach out to their customer directly upon receiving a complaint. Should this happen, we have no issues with you speaking with the company.

I do recommend following up with the FCC in case further action is necessary.

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Date: 9/24/2018 9:47 AM (PST)

Thank you Deborah for your question. I can confirm that BCA has received your complaint against AT&T. Within the next 24-48 hours you will receive an email confirmation from us that contains your complaint ID number. Through our complaint mediation service, we are going to present to AT&T your complaint allegations and proposed resolution. As soon as hear back from AT&T you will be contacted. In the meanwhile, and in the event that further action is required, I recommend filing a complaint with the Federal Communications Commission (“FCC”). The FCC is the regulator of phone providers. To file a complaint with the FCC, click here: https://consumercomplaints.fcc.gov/hc/en-us

Please contact me directly at vantillon@checkbca.org if you need further assistance.

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Date: 9/24/2018 4:15 PM (PST)

Victor, we have documents, receipts and case and incident numbers from the hours we spent on the phone with numerous representatives and supervisors. Every single representative told us that the matter would be resolved and that we would be refunded in full. One ATT rep even told my husband to call our bank and stop the payment from going through until they resolved the issue on their end. That’s exactly what we did. We want to avoid arbitration with ATT, but we will go through with it because we are not paying this bill. They’re crazy if they think we’re going to pay for phones and service we had for only TWO days. ATT claims that they discontinued our service because we didn’t pay the bill. How could they discontinue a service a month later when it was US who canceled service with THEM two after we signed on with them. Shame on them for taking advantage of hard working people.

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Date: 9/30/2018 11:55 AM (PST)

Hello, Victor! Am I to assume that you’re the one who is taking care of Complaint #98863410 with AT&T? If so, have you heard any news from AT&T yet?

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Date: 10/3/2018 10:30 AM (PST)

Hello Deborah. I checked the status of your complaint against AT&T, and so far there has been no response. Generally, phone providers take longer to respond to complaints and in some cases will respond to their customer directly to resolve. Should AT&T reach out to you directly, please speak with them and keep the lines of communication open.

As soon as we see that your complaint has generated activity and needs your attention, you will be contacted. There is no assigned representative to your case.

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Date: 10/9/2018 6:18 PM (PST)

Victor, I am pleased to announce that after three months of many tears and perseverance, we FINALLY received help from a caring and kind AT&T salesperson, after having dealt with at least twenty others who were unwilling to help and who honestly didn’t care. Meicko, a sales representative at the AT&T corporate office in Albuquerque, NM, was so kind and helpful and actually took care of our situation after putting in numerous hours on the phone. First, AT&T took our crazy payment from $1900.00, down to $540.00, charging us a $400.00 late payment fee! We continued the fight and finally got our payment down to $10.00! Actually, we shouldn’t have had to pay a dime because of all the grief AT&T caused, but I’m relieved it is finally resolved. Thank you.

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