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Interpretation of refund policy

Date: 7/29/2021 11:46 PM (PST)

My wife and I paid $795 in advance for a Driver's Ed course at a Driving School for our daughter. The course includes 30 hours of classroom instruction, 12 hours of behind-the-wheel driving lessons, 6 hours of in-car observation, 2-hour parent class, and the Driver's Ed certificate RMV fee. After completing the 2-hour parent class and the 30 hours of class instruction we decided to withdraw our daughter from the course and requested a refund due to the poor quality of instruction and the unprofessional behavior of the instructor in response to racist, homophobic, and sexually explicit incidents in his classroom. The Refund Policy on the school website states, "Any student who pays in advance and requests a refund, will receive a refund for those lessons not yet taken (or scheduled within the next 48 hours) less a $50.00 administrative processing fee. This refund will be based on the normal hourly rate, and not on any discounted or coupon rate. To receive the refund all the no-show fees or late cancellation fees must be paid or will be deducted from the final refund. Refunds are issued within 7-10 business days from the date of the approved refund. If the account has no activity (scheduled driving or classes) for a period in excess of 6 months then a $50.00 reactivation fee will be charged prior to scheduling drive lessons, training, or classes. Every effort will be taken to insure all instruction will be offered during this time limit. The fact the person does not obtain a driver’s license during this time is not the responsibility of Anderson’s Driving School and will not be cause for the extension." When our daughter attended the first day of class, we also signed a contract where the Term and Conditions additionally stated, "No refunds after the first day of class". Since we have not scheduled the 12 hours of behind-the-wheel driving lessons and the 6 hours of in-car observation, in accordance to its Refund Policy we told the school to keep the $50.00 administrative processing fee and the fees for the 2-hour parent class and the 30 hours of classroom instructions already completed and requested a refund for the lessons not taken (the 12 hours of behind-the-wheel driving lessons and the 6 hours of in-car observation). The school's owner alleges he does not owe us any money because we filed the refund request after the first day of the 30 hours of class instruction. Furthermore, he argues we forfeited the RMV certificates of completion for the 2-hour parent class and the 30 hours of classroom instructions we paid for when we withdrew our daughter from the course. Could you please assist us to mediate the refund we requested and have the school notify the RMV the completion of the 2-hour parent class and the 30 hours of classroom instructions we did and paid for? Thanks for your help!

Category: Services

Responses: 1

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899 Answers

Expert

Date: 7/30/2021 8:24 AM (PST)

Hello Jesus. We are happy to assist you by encouraging you to file a complaint against the business. We will contact them on your behalf. We’ll ask that they address the allegations in the complaint and your proposed resolution. As soon as we hear back from the business, we will contact you. The entire complaint process can take up to 30 days. We cannot guarantee a positive outcome, but we’ll certainly assist you with the attempt.

To file a complaint, please click on this link: https://www.checkbca.org/file-complaint

Please do not hesitate to contact me directly at vantillon@checkbca.org if you have additional questions or concerns.

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