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3637 Sentara Way
Virginia Beach, VA 23452

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My mortgage is being transferred from Ditech.

Date: 4/20/2019 7:13 AM (PST)

Will I be allowed to check my account on Line?

I have already made my May 1st payment. Will my first payment be due on June 1st?

I received a letter from ditech telling me about the transfer, will I get something from LoanCare?

Will I be able to make extra payment on the principal?

Thank you

Robert

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Date: 4/22/2019 9:10 AM (PST)

Hello Robert. Thank you for contacting Business Consumer Alliance (“BCA”). On their website, LoanCare LLC has a page specifically for service transfers: https://www.myloancare.com/pub/index.html#/PreBoardingInfo/1555948891013 Here you can obtain your new account number, as well as additional information about the transfer process. **Note** you will need the loan number from your prior servicer and the last four digits of your social security number to log in. If you would like to speak with someone, their customer service number is 1-800-274-6600.

Robert, if you have any further questions, please feel free to contact me directly at vantillon@checkbca.org.

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