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Business Consumer Alliance Blog

What You Should Know About Mobile Apps

Candy Crush, Facebook, Tumblr, Spotify, Wells Fargo Banking. You name it and there is probably a mobile app for it. Mobile apps have become extremely popular with smartphone, tablet, and mobile device users. People all around the world download apps daily for everything from finding a restaurant, checking movie times, playing games, or reading books, to more serious things like mobile banking, managing accounts, checking stocks, etc. With more and more apps added daily, it’s important to know how mobile apps work and what you are agreeing to when you click that install button.

mobile apps

Recently, Amazon.com (“Amazon”), designer and marketer of the popular Kindle brand, came under fire from the Federal Trade Commission (“FTC”) for unlawfully billing parents millions of dollars for in-app purchases their children made on popular apps, such as Pet Shop Story. According to the FTC, Amazon allowed kids to buy virtual goods—like coins, stars, and pet food—without getting parents’ permission first . The FTC is seeking to obtain full refunds for the account holders billed for the unauthorized in-app purchases and a court order ensuring that Amazon obtains permission before imposing charges for these types of purchases in the future. A Business Consumer Alliance reliability report on Amazon is available, for more information.

Business Consumer Alliance encourages you to check out our resource guide on Mobile Apps for information and tips on what to look for before you download any app. Visit BCA’s website to rate your favorite, or least favorite, mobile app by writing a review. We look forward to reading your comments.

About The Author:

Nicole Pitts is a Senior Business Analyst and Editor for Business Consumer Alliance. She has been with the organization for 12 years and specializes in report writing, business evaluation, and investigations. Nicole corresponds with businesses regarding complaint trends and provides suggestions to help them alleviate problem areas that may cause concern. She also conducts advertisement reviews, reports on government enforcement actions, and assists government agencies in obtaining information. She enjoys reading, movies, and spending time with her family. Nicole can be reached by email at npitts@businessconsumeralliance.org.