Posted: 12/18/2017

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If you paid money to a scammer using Western Union between January 1, 2004, and January 19, 2017, you can file a claim requesting your money back. Western Union has agreed to refund $586 Million to fraud victims for the part they played in fraudulent transfers. Refunds are being handled by the Department of Justice (DOJ), the Federal Trade Commission (FTC), and a company they hired to handle claims—Gilardi & Co. Below is some important information for anyone who believes they are owed a refund.

money bills

If you paid money to a scammer using Western Union between January 1, 2004, and January 19, 2017, you can file a claim requesting your money back. Western Union has agreed to refund $586 Million to fraud victims for the part they played in fraudulent transfers. Refunds are being handled by the Department of Justice (DOJ), the Federal Trade Commission (FTC), and a company they hired to handle claims—Gilardi & Co. Below is some important information for anyone who believes they are owed a refund.

  • Claim forms were mailed from Gilardi & Co. to some victims that filed complaints with Western Union and various government agencies.
  • Claims can be filed online at FTC.gov/WU. If you received a claim form, use the Claim ID and PIN that is on the form. However, you can also file if you did not receive a form.
  • Submit your documentation online or by mail to assist in the processing of your claim. If you do not have your documentation, provide as much information as you can about the transaction so that the DOJ can attempt to validate your claim.
  • Your social security number will be required when filing claims. Before a check can be sent, the DOJ will check whether money is owned to the government.
  • Be sure to file your claim over a secure network.

Other Important Information

Keep in mind that it may take up to a year for the DOJ to validate claims and send checks. On a positive note, the claims process is FREE.

Watch out for scammers who may try to cash in on this refund process by contacting you. Here are some things to look out for:

  • Offers to file claims on your behalf;
  • Anyone charging a fee to process claims;
  • Calls or emails asking for banking or personal information to receive a refund;
  • Fake websites to file claims. The only web address to file a claim is FTC.gov/WU.

If you have encountered a scam or have a problem with a business, contact BCA to file a complaint. Follow BCA on Facebook and Twitter for scam alerts, consumer tips, and more.

See Also

Western Union to Refund $586 Million to Fraud Victims

About Business Consumer Alliance

Business Consumer Alliance (BCA) is a non-profit company that started in 1928. The broad purpose of BCA is to promote business self-regulation. BCA's mission is achieved by assisting consumers in resolving complaints with businesses and using that complaint information, along with other relevant information such as customer reviews, to forecast business reliability. With community support, BCA can identify trustworthy and ethical businesses and warn the public to avoid unscrupulous businesses whose purpose is to defraud the marketplace. BCA also helps businesses promote themselves by providing services and tools to protect their business and reach out to their customers. BCA obtains its funding from member businesses who support the mission and purpose of the organization and who agree to abide by high standards of ethical business practices.

Tags: western union, federal trade commission, refunds, settlement

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