Posted: 3/10/2017


Speaking with the loan servicer may seem intimidating, but keep in mind that they are there to help.

Student loan servicers play a very important part in the loan repayment process. They not only handle loan payments, but also assist borrowers with repayment plans, forgiveness programs, and deferring payments. Borrowers who have questions about repaying their loan or need advice on refinancing, loan consolidation, and other payment issues should get in touch with their loan servicer immediately.

Speaking with the loan servicer may seem intimidating, but keep in mind that they are there to help. It is part of the loan servicer’s job to make it easier for borrowers to repay loans. To help you get the conversation started, here are a few questions to ask your student loan servicer:

student loan servicer questions

Having a problem with your student loan servicer? Contact BCA at to file a complaint.

About Business Consumer Alliance

Business Consumer Alliance (BCA) is a non-profit company that started in 1928. The broad purpose of BCA is to promote business self-regulation. BCA's mission is achieved by assisting consumers in resolving complaints with businesses and using that complaint information, along with other relevant information such as customer reviews, to forecast business reliability. With community support, BCA can identify trustworthy and ethical businesses and warn the public to avoid unscrupulous businesses whose purpose is to defraud the marketplace. BCA also helps businesses promote themselves by providing services and tools to protect their business and reach out to their customers. BCA obtains its funding from member businesses who support the mission and purpose of the organization and who agree to abide by high standards of ethical business practices.

Tags: student loan, infographics

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What is this program?

The Consumer Ally program is free for consumers to join. At BCA, we feel it's very important to educate the public on trends like scams, new laws and providing helpful tips to empower the public in making wise purchasing decisions. This program is an elite community of consumers who share our vision for a safe marketplace. We can't be everywhere at once so we depend on feedback from the public to help our efforts.

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