Here’s the Catch: You’re shopping online for jewelry. You come across a website offering great deals and affordable prices. You load your cart, select fast 2-day shipping and await your confirmation. Days later you see your order is “processing”. Days turn into weeks and your order status doesn’t budge from the processing stage. You start calling customer service, but can’t reach anyone. So you try emailing, to no avail. It’s now a month later and you’ve received no order, no refund, and haven’t been able to connect with a company representative despite several attempts. You start to believe you’ve been scammed. In an effort to try and resolve the matter, you file a complaint. Unfortunately, the company ignores the complaint and you’re left wondering what to do.
This is the case for several customers who ordered from Vibrant Jewelry. The online retailer claims to offer the best online prices on jewelry, high quality merchandise, and unbeatable customer service. However, quite a few of their customers apparently disagree with their claims. Of the complaints received by Business Consumer Alliance, the majority claim they never received their items, can’t reach customer service, and have difficulty obtaining refunds. A few customers that received their orders allege that they were dissatisfied with the quality of the merchandise.
Although the company boasts that they have attentive customer service, their phone line reaches a recording that prompts consumers to send them an email or leave a message. In addition, their “live chat” feature mentioned on their website is nowhere to be found. Vibrant Jewelry has failed to respond to the majority of the complaints filed against their company. They have earned an F rating.
Kim’s Advice: Though it may be convenient to place an order with just a click, it is wise to use caution when doing so—especially from an unknown company—as online shopping scams are becoming more common every day. Before you shop online, here are a few tips to help you:
Get to know the seller. Research the business by checking out their Reputation Report with BCA and online review sites. Check for reviews and complaints so you can get an idea of what consumers are experiencing with the business.
Confirm that you can contact the company. Call their number to see if you reach an actual person.
If you have a problem, don’t hesitate to reach out to the company. In addition to calling, email them or reach out to the company over social media if they are present on Facebook or Twitter.
File a complaint with BCA. Tell us about your experience and let us attempt to reach out to the company. At the very least, your experience will be reported and available for others to view.
For extra protections, pay by credit card if possible.
If you do not receive your order, file a dispute with your bank or credit card company. If you pay by PayPal, Apple Pay, or Google Pay, contact the provider for details on how to dispute the charge.
For more tips, check out BCA’s Online Shopping Guide.
About Business Consumer Alliance
Business Consumer Alliance (BCA) is a non-profit company that started in 1928. The broad purpose of BCA is to promote business self-regulation. BCA's mission is achieved by assisting consumers in resolving complaints with businesses and using that complaint information, along with other relevant information such as customer reviews, to forecast business reliability. With community support, BCA can identify trustworthy and ethical businesses and warn the public to avoid unscrupulous businesses whose purpose is to defraud the marketplace. BCA also helps businesses promote themselves by providing services and tools to protect their business and reach out to their customers. BCA obtains its funding from member businesses who support the mission and purpose of the organization and who agree to abide by high standards of ethical business practices.